Summary

This article will describe how to create an account and use the Solatech Support Helpdesk.  When you send an email to support@solatech.com, a ticket is automatically created.  You can log in to solatech.freshdesk.com at any point to see the status of your support request, along with requests from others within your company. 


Instructions

  • Send an email to Support@solatech.com
  • You will receive an email that includes a link to activate your account





  • Click on the hyperlink to be taken to an activation screen
  • Enter a password of your choice in the Enter Password field
  • Enter the same password in the Retype Password field
  • Click the Activate and Log In button





How to use the Solatech Helpdesk

  • Navigate to solatech.freshdesk.com
  • Click the login link in the upper right hand corner
  • Enter your email address
  • Enter your password
  • Click Login
  • From the Home page, you can create a new support ticket or check on the status of existing tickets


Note:  You may also send an email to support@solatech.com and a ticket will automatically be created.