Troubleshooting and Error Messages (4.2)
Symptoms
When the SWCS 4.2 Installation Assistant attempts to download one or more files to install you
receive the following error message:
Un...
Wed, 16 Sep, 2015 at 10:56 AM
Summary
This article explains the scenario where the ability to search for quotes and/or orders is unavailable.
More Information
The ability t...
Wed, 16 Sep, 2015 at 10:56 AM
Summary
When a company is opened you get a message indicating the log information in the company file
exceeds the recommended size.
More In...
Wed, 16 Sep, 2015 at 10:55 AM
Symptoms
When you turn off automatic restore points and then try to upgrade a company file the system still
attempts to create a restore point. If the...
Wed, 16 Sep, 2015 at 10:54 AM
Symptoms
SWCS starts but you are unable to add or edit customers, vendors, shipping methods, referral
methods, etc. When you attempt to add a new s...
Fri, 7 Aug, 2015 at 1:37 PM
Symptoms
When you attempt to create or edit a customer, vendor, employee, quote or order the system hangs.
Cause
This can be caused by a corru...
Fri, 7 Aug, 2015 at 1:42 PM
Symptoms
You are unable to send or receive files using any of the following Solatech utilities or applications:
Solatech Update
Simple Data T...
Wed, 16 Sep, 2015 at 10:52 AM
Symptoms
After installing new or updated products, the product shows no options or styles when selected in
order entry.
Cause
The exact ...
Wed, 16 Sep, 2015 at 10:50 AM
Symptoms
When downloading products using the Product Updater, the download progress window shows
incomplete information. The message 'Downloadi...
Wed, 16 Sep, 2015 at 10:49 AM
Summary
This article explains error code 3640 that can be received when activating or re-activating your
software license.
More Information...
Wed, 16 Sep, 2015 at 10:47 AM