After running PC cleaning software, SWCS no longer starts : Solatech, Inc.

Symptoms

After running PC cleaning software such as CCleaner, the Solatech Window Covering Software no

longer runs. An error message "Run-time error 9" or an error message with the word "vbalExpBar6"

may sometimes display.

This can be caused if certain Windows registry entries required by third-party software that Solatech

uses are deleted from the registry.

To resolve this problem, the missing registry entries need to be added back to registry. This can be

done by re-registering certain files with Windows. Refer to article "[295060] - Run-time error 0 with

vbalExplorerBarLib" for complete steps on how to register the required files.

Solatech has confirmed this to be a problem with the software listed at the end of this article. As

more information becomes available this article will be updated.

One of the functions that software such as CCleaner perform is to reduce the size of the Windows

registry by deleting what it thinks are un-needed references to files. Some entries can be seen as unneeded

if they are not installed or setup correctly during software installation.

Some of the third-party files that the Solatech Window Covering Software uses are not always

recorded correctly in the registry. While they will function and are still used by SWCS, sometimes

cleaning software will see them as invalid and remove references to these files. While the files still

exist, without the registry entries SWCS cannot find and use them which causes problems.

For more information, refer to the following knowledge base articles: