Company starts to open but then stops and returns to Open Company dialog box : Solatech, Inc.

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Company starts to open but then stops and returns to Open Company dialog box Print

Modified on: Wed, 16 Sep, 2015 at 12:25 PM

Symptoms

When you try to open a company it does not open. It starts the open process but then stops and returns to the Open

Company dialog box.

In addition, if you look in the log file swcs-xxxx (located in the same location as the SWCS4.EXE) you will see an error

message:

The company database '...' could not be opened because it is located on a server '...' that is not supported.

Cause

This is caused when the company database you are attempting to open is located on a SQL server that your Solatech software

license is not setup to permit. For example, you have migrated from MSDE to a SQL Server.

Resolution

Contact Solatech to update your license, to allow access to SQL Server.

Status

This behavior is by design.

Applies To:

Solatech Window Covering Software 4.0
Solatech Window Covering Software 4.1
Solatech Window Covering Software 4.2

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