Symptoms
When a general report is run, for example the Customer Contact List, the report runs and the data is
there however the report title, company name, and page numbers are missing.
Cause
This can be caused if the printer assigned to the Printer Configuration that the report is using is
invalid; the printer no longer exists on the computer, it was re-named or the printer is not available
at the time the report is run.
Workaround
Change the Printer Configuration used by the report to reference a valid printer and then run the
report again.
There are four default Printer Configurations. Each is used by various reports. Under most
circumstances all should be assigned to a valid printer.
General Reports
This printer configuration is used by all reports under the Reports menu. This includes customer
contact lists, product and discount lists, sales reports, etc.
Process Reports
This Printer Configuration is used by all process reports, including custom process reports. Process
reports are invoices, work orders, order confirmations, etc.
Production Labels-AV5162
This Printer Configuration is used by all production labels. It is specifically setup for the Avery 5162
label sheets.
Mailing Labels-AV5162
This Printer Configuration is used by all mailing labels. It is specifically setup for the Avery 5162 label
sheets.
Status
This behavior is by design.
More Information
When the reports are generated, the report engine needs to access the printer in order to determine
font sizes, page sizes, etc. Without this it cannot determine where on the page to print various
headings.
Applies To:
- Solatech Window Covering Software 4.2