Can't start software because the data transfer folder does not exist : Solatech, Inc.

Can't start software because the data transfer folder does not exist Print

Modified on: Wed, 16 Sep, 2015 at 10:45 AM

Symptoms

When you start the software listed at the bottom of this article you receive a message that the folder specified for Data

Transfer files is missing or does not exist. You are unable to continue the software until a valid folder is selected for Data

Transfer files.

When the software starts it checks that each of the folders for the various file locations it uses exist and are valid. If any of

them are missing or reference folders that don't exist or that the user does not have access to, the software will display a

warning message and require that valid folders are selected.

Most of the time this will not be an issue, however there may be times when certain file locations reference a mapped drive or

external drive that is not always present. In this case, the folder for those file locations must be temporarily pointed to a

folder that does exist, for example the Desktop folder or some other local folder.

This behavior is by design.

Did you find it helpful? Yes No