Summary
This article will describe how to create an account and use the Solatech Support Helpdesk. When you send an email to support@solatech.com, a ticket is automatically created. You can log in to solatech.freshdesk.com at any point to see the status of your support request, along with requests from others within your company.
Instructions
- Send an email to Support@solatech.com
- You will receive an email that includes a link to activate your account
- Click on the hyperlink to be taken to an activation screen
- Enter a password of your choice in the Enter Password field
- Enter the same password in the Retype Password field
- Click the Activate and Log In button
How to use the Solatech Helpdesk
- Navigate to solatech.freshdesk.com
- Click the login link in the upper right hand corner
- Enter your email address
- Enter your password
- Click Login
- From the Home page, you can create a new support ticket or check on the status of existing tickets
Note: You may also send an email to support@solatech.com and a ticket will automatically be created.