Troubleshooting
Overview When trying to send an email message you receive an error message that suggests you check your firewall is blocking SMTP connections on the specif...
Fri, 8 Jun, 2018 at 12:52 PM
Problem When you set your Windows system to use large font settings, > 150% for example, this causes the logo and other images to appear small when prin...
Wed, 11 Jul, 2018 at 8:37 AM
Summary In order to email a customer attachment from SalesPRO, you must first have the correct type of email template setup. This article will provide ins...
Wed, 11 Jul, 2018 at 9:07 AM
Overview When sending email via Outlook the received email message content wraps in strange places even though it appears fine when sending and also when e...
Fri, 8 Jun, 2018 at 1:19 PM
Cause This could happen when the syncing did not complete correctly. How to tell if a sale or order does not have any purchase orders Open the Sale C...
Thu, 7 Jun, 2018 at 10:03 AM
Problem SalesPRO does not respond in the expected manner after an external monitor has been disconnected. This may happen because a certain window, such a...
Thu, 7 Jun, 2018 at 10:05 AM
Summary There may be times when you wish to remove an automatic charge from a quote or sale, rather than modify the value. In this instance, you will not c...
Wed, 6 Jun, 2018 at 3:56 PM
Summary Customer promotions can be setup to automatically be added as a percentage to all quotes or sales which match certain criteria. If you change the ...
Thu, 7 Jun, 2018 at 10:18 AM