Troubleshooting and Error Messages (4.2)

Your database has reached the maximum size allowed
Summary When a company is opened you receive the following message: Warning: Your database has reached the maximum size allowed. To prevent loss of...
Wed, 16 Sep, 2015 at 10:47 AM
Your database is at 90% of the maximum size allowed
Summary When a company is opened you receive the following message: Warning: Your database is at 90% of the maximum size allowed. Please contact...
Wed, 16 Sep, 2015 at 10:46 AM
3640
Summary This article explains error code 3640 that can be received when activating or re-activating a software license. More Information Wh...
Wed, 16 Sep, 2015 at 10:46 AM
Buttons in preferences don't work when running SWCS on Windows Vista
Symptoms When you try to click buttons like Quote and Order Defaults or Customer Defaults in Preferences nothing happens. This occurs when running ...
Wed, 16 Sep, 2015 at 10:46 AM
Cannot connect to Solatech database server
Summary The instance of SQL Server for Solatech was found on this computer however a connection to the server could not be made. This probl...
Wed, 16 Sep, 2015 at 10:45 AM
Can't start software because the data transfer folder does not exist
Symptoms When you start the software listed at the bottom of this article you receive a message that the folder specified for Data Transfer files i...
Wed, 16 Sep, 2015 at 10:45 AM
Database service not found
Summary The instance of SQL Server for Solatech was not found on this computer. More Information When the Solatech Window Covering Software...
Wed, 16 Sep, 2015 at 10:45 AM
SQL Server not Accessible Error Message
Summary You may receive the message that SQL Server is not accessible when trying to open your Solatech company.  Although there are various reasons fo...
Thu, 9 Aug, 2018 at 9:59 AM
Error while checking read access to a SWCS company
Summary While checking read level access to the last used SWCS company database the test failed. More Information This could happen if: ...
Wed, 16 Sep, 2015 at 10:41 AM
Error while checking write access to a SWCS company
Summary While checking write level access to the last used SWCS company database the test failed. More Information This could happen if: ...
Wed, 16 Sep, 2015 at 10:41 AM